Payment scored at 51
A faster payment to a UK counterparty trips a volume rule and a country risk rule. The case opens as Waiting for review with both timers running.
Analyst picks it up
The case screen shows the radar, the rules that fired and the customer's normal 24-hour volume. The receiver's location does not match their bank's country.
RFI sent from the case
The analyst asks for the invoice and the supplier contract. The status moves to RFI sent and the customer gets a secure link.
Customer answers in the thread
Two documents arrive in the client answers panel, timestamped against the case. The analyst adds a note for the reviewer.
Decision recorded
Approved with a reason code, or escalated to the MLRO with the full file. If a SAR is needed, the report draws on the same case data.
The record keeps working
The outcome updates the customer's risk score, and the case becomes evidence for the monitoring control in Govern.